Refund Policy

At YHM Clothing, we understand that circumstances may arise where a refund for pre-ordered or in-stock items becomes necessary. We aim to ensure a smooth and transparent refund process for our customers. Please review our refund policy specific to both pre-ordered and in-stock items below:

1. Eligibility for Refunds:

  • Refunds for pre-ordered or in-stock items are applicable if the request is made within [number] days of the purchase date.
  • To be eligible for a refund, items must meet the following criteria:
    • The item is in its original condition, unworn, unwashed, and with all tags attached.
    • The request is made within the specified timeframe.

2. Refund Process for Pre-Orders and In-Stock Items:

  • To initiate a refund for a pre-ordered or in-stock item, please contact our customer support team within the designated timeframe.
  • Once your request is approved, a refund will be issued to the original form of payment within [number] business days.

3. Cancellation of Pre-Orders:

  • Customers have the option to cancel their pre-order within [number] days of placing the order.
  • If the cancellation request is made within this timeframe, a full refund will be issued.
  • After this period, pre-orders are considered final, and refunds will be subject to the terms outlined in our standard refund policy.

4. Refund Exceptions:

  • Refunds for pre-ordered or in-stock items are not applicable once the item has been shipped or fulfilled.
  • If the item(s) received are defective, damaged, or incorrect, please refer to our standard refund policy for further instructions.

5. On-Hand Merchandise:

  • Refunds for in-stock, on-hand merchandise are subject to the same eligibility criteria and refund process as pre-ordered items.
  • If the item(s) are in stock and available for immediate shipment, the refund process will proceed according to our standard refund policy.

6. Customer Communication:

  • Our customer support team will provide regular updates regarding the status of your refund request.
  • If there are any changes to the estimated delivery date or availability of the item(s), you will be notified promptly.

7. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item(s) received are defective, damaged, or incorrect.
  • We recommend using a trackable shipping method when returning items to ensure they are received by our team.

8. Refund Status:

  • Once your refund has been processed for a pre-ordered or in-stock item, you will receive a confirmation email with details of the refund amount and transaction.
  • Please allow [number] business days for the refund to reflect in your account, depending on your financial institution.

By making a purchase with YHM Clothing, you agree to abide by the terms outlined in our Refund Policy specific to both pre-ordered and in-stock items. We appreciate your understanding and cooperation as we strive to provide excellent customer service.



Lost or Stolen Packages Policy

At Young Humble Motivated (YHM), we prioritize the safe and timely delivery of your orders. However, we understand that unforeseen circumstances such as lost or stolen packages can occur. Please review our policy regarding lost or stolen packages below:

1. Responsibility for Lost or Stolen Packages:

  • Young Humble Motivated is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • Once a package has been marked as delivered by the shipping carrier and confirmed to the provided address, YHM cannot be held liable for any subsequent loss or theft.

2. Delivery Address Considerations:

  • We advise customers not to provide a delivery address for an order that is a business or place of employment, as these locations may have higher risk factors for package theft or loss.

3. Verification Process:

  • In the event of a lost or stolen package, customers are encouraged to contact our customer support team for assistance.
  • Upon inquiry, Young Humble Motivated will verify the delivery status of the package, including the date of delivery, tracking information, and shipping carrier details.

4. Customer Investigation:

  • Customers may be required to investigate the delivery status further with the shipping carrier directly.
  • Young Humble Motivated will provide all available information to assist customers in resolving the issue, including providing tracking details and carrier information.

5. Resolution Process:

  • If a package is confirmed as lost or stolen after investigation, customers may be eligible for a refund or replacement, subject to our refund policy.
  • Please refer to our refund policy for detailed information on eligibility criteria and the refund process for lost or stolen packages.

6. Customer Support:

  • Our customer support team is available to assist you with any inquiries or concerns regarding lost or stolen packages.
  • We are committed to providing timely and helpful assistance to ensure a positive experience for our customers.

By making a purchase with Young Humble Motivated, you acknowledge and agree to abide by the terms outlined in our Lost or Stolen Packages Policy. We appreciate your understanding and cooperation as we strive to provide reliable and efficient service.


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